Privacy Policy
1. Introduction
At nicnowego.com (“we,” “us,” or “our”), your privacy is of paramount importance. We are deeply committed to safeguarding your personal information and maintaining transparency in our data collection and processing practices. This Privacy Policy outlines how we handle your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are dedicated to maintaining the integrity, confidentiality, and availability of your data through lawful, fair, and transparent means.
2. Scope of This Privacy Policy and Our Role as Data Controller
This Privacy Policy applies to all personal data collected through your use of the nicnowego.com website, including any related communications, transactions, or interactions. For the purposes of applicable data protection legislation, including the GDPR and CCPA, nicnowego.com is the data controller responsible for the processing of your personal data.
3. Categories of Data We Process
We process the following categories of personal data to deliver our services, enhance user experience, and fulfill our legal obligations:
a) Usage Data:
Includes information about how you use the website, such as browser type and version, IP address, geographical location, referral source, duration of visit, page views, and navigation paths.
b) Account Data:
Includes data provided during registration or account configuration, such as your full name, residential or billing address, email address, and telephone number.
c) Profile Data:
Includes details you provide to personalize your experience, including preferences, product interests, past purchases, and behavioral interactions on nicnowego.com.
d) Communication Data:
Includes records of your contact with us, including inquiries, customer support tickets, chat records, email communications, and correspondence history.
e) Technical Data:
Includes information about the device(s) you use to access our website, including operating systems, device identifiers, time settings, language preferences, and system configuration data.
f) Transaction Data:
Includes details about payments made, including payment tokens, delivery addresses, order history, and billing records.
g) Preference Data:
Includes your consent for receiving marketing communications, details about opted-in or opted-out notifications, and other personalized settings such as saved items or wishlist content.
4. Legal Bases for Processing Personal Data
We process your personal data only when permitted under applicable law. Legal bases include:
– Contractual Necessity: When processing is required to perform a contract with you or to take steps at your request prior to entering into a contract.
– Legitimate Interests: When processing serves our interest in conducting and managing our business and does not override your rights and freedoms.
– Consent: Where you have explicitly provided consent for specific processing activities, such as marketing email subscriptions.
– Legal Obligation: Where we are required to process data to comply with legal obligations, including tax laws and consumer rights legislation.
5. Your Rights Under GDPR and CCPA
Depending on your location and applicable data protection laws, you have the right to:
– Access: Request access to your personal data held by us.
– Rectification: Request correction of inaccurate or incomplete data.
– Erasure: Request deletion of your personal data, subject to certain legal exceptions.
– Restriction: Request limitation of data processing where appropriate.
– Portability: Request to receive your data in a structured, machine-readable format or have it transferred to another controller.
– Objection: Object to the processing of your personal data under certain circumstances, including for direct marketing.
– Withdraw Consent: Withdraw consent at any time where processing is based on consent (e.g., marketing communications).
– Non-Discrimination: Under CCPA, receive equal service and price regardless of the exercise of your privacy rights.
You can exercise your rights by contacting us at [email protected]. We may take steps to verify your identity prior to fulfilling your request.
6. Security Measures
We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include, but are not limited to:
– Data encryption in transit and at rest
– Limited and role-based access controls
– Regular security audits and penetration testing
– Secure data backups and recovery protocols
– Staff training on data protection and privacy compliance
7. International Transfers
Where personal data is transferred outside the European Economic Area or other relevant jurisdictions, we ensure adequate protection through:
– Standard Contractual Clauses approved by the European Commission
– Binding Corporate Rules
– Other appropriate legal mechanisms to ensure compliance with regional data privacy regulations
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. Retention periods include:
– Usage & Technical Data: up to 12 months
– Account, Profile, and Preference Data: retained while account remains active, and up to 24 months after closure
– Communication Data: retained for 36 months for customer service quality and legal purposes
– Transaction Data: retained for up to 7 years to comply with tax and legal obligations
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on nicnowego.com. These include:
– Essential Cookies: Necessary for website functionality and security
– Functional Cookies: Enhance usability by remembering preferences
– Analytics Cookies: Provide statistical insights and usage metrics (e.g., via Google Analytics)
– Performance Cookies: Improve site performance and responsiveness
10. Cookie Management and Compliance
You have control over your cookie preferences. On your first visit, we present a cookie consent banner allowing you to accept or reject non-essential cookies in compliance with GDPR. You can modify cookie settings at any time through your browser or by using the dedicated “Cookie Settings” functionality on nicnowego.com. CCPA-compliant opt-out mechanisms are also available for California residents to decline the sale or sharing of their personal information.
11. Children’s Privacy
Our website is not intended for, nor do we knowingly collect information from, children under the age of 13. If we become aware that data from a child under 13 has been collected without verified parental consent, we will take steps to delete the relevant information promptly. If you suspect we have collected data from a minor, please contact [email protected].
12. Policy Updates and User Notification
We may update this Privacy Policy from time to time in response to legal, technical, or business developments. Significant material changes will be communicated through notices on our website or via email where required by law. Your continued use of nicnowego.com following such updates constitutes your acceptance of the revised policy.
13. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or our data protection practices, you may contact:
Email: [email protected]
We are committed to full compliance with applicable data protection laws and to delivering a privacy-respecting experience to all users. If you believe your privacy rights have been infringed, we encourage you to reach out so we can investigate and resolve the issue promptly.